Frequently Asked Questions

Q1: Can I change the size of the Secured HDD partition?

A1: Yes. It is recommended that you backup all the data from the CD & Secured HDD Partitions before changing the partition size.

 

Q2: I do not want to keep entering my password to access the secure partition. Is there a way this can be automated?

A2: Yes, If you enabled Trust this computer setting while creating the partitions, you can avoid typing in the password on that computer. However you will still be required to enter the password while connecting to any other system.

 

Q3: What happens if I want to read my Secured HDD on another PC?

A3: There is no need to install any software on the new PC unless it is running Windows 98 or Windows 2000.The software for password authentication is provided built into the drivers. For Windows 98 and Windows 2000 the driver software needs to be installed before accessing CD + HDD.

 

Q4: Can I use other CD/DVD burning software to modify the content in the Read Only CD Partition?

A4: No. Other types of CD/DVD burning software are not compatible with the CD + HDD. The Contents in the Read Only CD Partition cannot be modified with other types of software. The CD + HDD Software is required to modify the content.

 

Q5: Can I configure Read Only CD Partition to 0MB?

A5: No, during the partition creation the CD + HDD Software authentication related files will be copied into the CD partition along with the files selected for copying into CD. So the partition size must be large enough to accommodate the selected files.

 

Q6: Is there any need to install driver for this CD + HDD?

A6: Drivers are required in Windows 98 and Windows 2000. If you are running Windows 98 & Windows 2000, you must download this from the vendor’s web site.

 

Q7: Can I change Read Only CD Partition size during the partition creation?

A7: The partition size for CD is automatically adjusted by CD + HDD Software depending on the size of the “OEITmp” directory and total file size selected for copying into the CD. This is to avoid unnecessary free space in CD partition, which is going to be created as read only.

 

Q8: Missed my password, is there any way I can get back my data in Secure Partition?

A8: No, the data in the Secured HDD Partition cannot be retrieved, if the password is lost. Try to recall the password using the password hint. If you still can’t recall the password, take the backup of your CD and once again create new partitions with a new password. Note that the data in the Secured HDD partition will be lost if you forget the password.

 

Q9: Can I use CD + HDD applications in Macintosh and Linux?

A9: No, the CD + HDD application is supported in Windows platforms only.

 

Q10:  Whom can I contact for support?

  A10: For product support please email us at mailto:customersupport@onspecinc.com

 

Q11:  Anyway to change the password after creating the partitions?

A11: No, the password has to be set while creating the partition and cannot be changed in-between.

 

Q12:  Can I have my own data in CD?

A12: Yes, you can add your files for CD creation. Please refer section 3.1.1 for more details

Q13:  I am seeing a blue screen in Windows 9x saying, “Volume removed has some files open?”

A13: Before disconnecting the device make sure that the CD + HDD Application is closed and no other application /files are open from the drive.

 

Q14:  Will the software supplied with Secured HDD Drive co-exist with other CD creating software?

A14: Yes, the software will co-exist with other CD creating software